When starting work on a project for a client, the account team always goes through the same process: open the job, put in a work order, write the creative brief, have a kick-off meeting, and then let the creative team work their magic. Being on the account side is fun because I am constantly amazed by the concept(s) the creative team is able to come up with based on just a creative brief.

Recently, one of our clients, Pierce Education Properties, asked us to design a print ad for their Michigan State University property, Chandler Crossings, that would run during March Madness and would focus on their spring promotion. The mandatories the creative team had were as follows:

1) Sign a lease, be entered to win free rent for a year (a $5000 value)

2) Sign a lease between March 15 – April 5 and have your $174 move-in fee waved

3) Call to action: Visit chandlercrossings.com or the downtown East Lansing lounge

4) March Madness/School Theme

The creative team came up with two different ideas for this ad and we presented both options to the client. One really focused on the “Sparty On with free rent idea” and the other focused on “the party you could throw with the $5000 you would save”. Our department was torn on which one we each liked better and which we thought they’d pick. Now, I won’t say which version the client ended up selecting but, if you had to pick the ad to run in the student newspaper and on flyers around campus, which one would you pick?

Today, there are more ad dollars going towards perceived environmental impact and awareness than ever before. Ten years ago “green” referred to having a green thumb, being green with envy, or  wanting greener pastures, but that’s definitely no longer the case. Whether it’s telling customers about a 100 percent recyclable water bottle (cool!) or Prius ads that combine humans with the earth; companies are dying to tell us that they too care about the environment. But which companies are actually influencing the public’s perception of their environmental impact?

Lucky for us, Newsweek has already been ranking 500 of the biggest U.S. companies based upon their environmental impact, green policies and performance, and reputation. Yet, there are some major discrepancies between the Environmental Impact and Green Policies and Performances Scores and the Reputation Survey Score. Keep in mind that Newsweek polled CEO’s, corporate social responsibility professionals, and other environmental experts (a.k.a. people who know a lot about this) to form the Reputation Survey Score and all scores are out of 100. The Green Score, again out of 100, is a combination of the previous scores.

So, which company scored a perfect 100, A+ on the Reputation Survey Score? Good Ole Wal-Mart. Unfortunately, that was the only category they scored a perfect 100 in; their environmental Impact Score, based on things like green house gases and water use, was only a 59.2 and their Green Policies and Procedures Score, based on “a comprehensive analytical assessment of a company’s environmental policies,” was only 41.06. Even the professionals think Wal-Mart is a lot greener than it is. Perhaps commercials like this, which is dated from this January and may accurately represent a new effort, are creating and reinforcing this very positive perceived environmental impact. Overall, Wal-Mart ranked 59 and had a Green Score of 80.38.

On the flip side, Hewlett-Packard, which ranked #1 in 2009 with Green Score of 100, and Dell, who came in at a close second with a Green Score of 98.87, both had a reputation score under 90. Dell’s reputation score was only a 70.8 despite having a Green Policies and Performance Score of 100.

Green marketing is powerful stuff. Companies are successfully changing their perceived environmental impact, for better in the case Wal-Mart, and it’s a category that is only gowing to grow. Consumers who care about environmental impact need to look past the advertising to see which companies are truly green and which are just full of fluff.

The creativity train never stops at Bailey Gardiner, even when it has absolutely nothing to do with our present or future clients. It’s not like a faucet you can just turn off. So the other day when a bunch of us were ripping on the hideous ice skating outfits at the Vancouver Olympic Games, we started laughing about our stylish PR gals and their teetering 6-inch stiletto heels.  I think it was @lizzied that suggested we host our own Bailey Gardiner Olympics, and a silly idea was born.  The creatives took it from there, and the results are pretty hysterical:

Congrats to our gold medalist Katy Harrison, who I think could climb a ladder in her Mahnolos while sipping a Starbucks Fat-Free Latte, collating a client metrics spreadsheet and tweeting from her cell phone with a reporter from @nytimes. Rock on.

What is your hidden talent?  Nominate yourself to be included in our next BG Olympics video  — send us your concept, and you could win valuable prizes and widespread notoriety.  Plus a pat on the back.

We’re looking for someone different.

We want a person that clients–even difficult ones–and co-workers would trust and feel comfortable with. Someone that can respectfully disagree, tell people why, and then lead the way to a better solution.

What we need is an all-star Account Supervisor. You will be required to perform all typical account management duties, provide strategic solutions for a variety of clients, roll up your sleeves when you need to, and last but not least adapt to several client personalities and styles.

We’re an interesting group of people with the common thread of creativity. If  you’re curious about who we are, go to baileygardiner.com, check out our portfolio, read our blog, and comment on your favorite post.

You have 6-8 years of large and/or small advertising agency experience, positive attitude, strong presentation skills, and national consumer marketing experience. We pride ourselves on being integrated and we need our team members to think that way as well. Digital experience is required and please don’t try to fake it. For example, you will be expected to strategize and execute PPC, online advertising, email campaigns, and websites. In addition to living in an online space, you know how to integrate your approach to marketing and have worked in most, if not all,  elements of advertising (print, radio, television, outdoor).

Salary will be commensurate with experience and competitive. We offer medical, dental, paid vacation, holidays, sick/PT, 401k and profit sharing, not to mention great weather.

No calls or emails. Really.

Send resume to resume@baileygardiner.com

As I watched the Olympic winter games in Vancouver this year, I kept seeing flashes of green and blue graphics everywhere. Up and down ski courses, around ice rinks and all over Olympic promotional items. Being in the advertising, I of course wanted to know more these outdoor graphics and the design team behind the branding work for the Olympics.

Through my research I discovered that VANOC, the Canadian design firm who created these graphics has a creative process very similar to ours and it reminded me that there are certain steps anyone should follow when trying to come up with a truly creative or noteworthy piece.  Here are just a few of the steps we (and VANOC) follow when creating any new piece of creative:

1. Brainstorm.

Get as many people involved as you can and make a huge white board of ideas. Even if an idea sounds silly, write it down. Sometimes it’s the silly ideas that wind-up inspiring your overall concept.

2. Create a photographic tag cloud.

Find a free wall where you can put your visual inspiration and go crazy. Invite everyone to put up images that inspire them.

3. Get out of the office.

Staying in the office is not a productive way to get to know your client. Go on a field trip, take pictures, conduct interviews—whatever helps you understand your “product” better.

4. Decide on a concept.

Go back to your idea wall and evolve it. Pick the ideas that have gravitas and make them work. For VANOC they decided to create graphics that combined images of the Canadian countryside and Canadian city life—like this image of a stop light combined with a tree and a hydro plane combined with a dragonfly.

5. Live and breathe your idea.

To make their concept come to life, VANOC incorporated their concept into every part of their design. Even the colors they chose came from the colors of Canada itself.

What do you think about the design for the Olympics this year?

Yesterday, when Jay Baer stopped by our office to give us a full run down of the latest in SM, one particular discussion stuck out to me.  While we constantly remind our clients of this as we pass the SM torch over to them, it really is essential that companies utilize Facebook and Twitter accounts as an added component to a customer service team.

Jay noted that when  a woman calls a company to reach customer service, she almost expects to basically get no where.  When she emails, she may expect a response within a few days.  But, when an individual hops on Twitter and Facebook and posts to a brand that has so openly requested her to interact, she wants a response/solution to her issues RIGHT NOW.

Below are some simple strategies to implement customer service into your Facebook and Twitter accounts.

Using Social Media for Customer Service

1)  Monitor your social media accounts daily.  Engaging posts are important, but know that you can’t always plan for what a fan/follower may post.

2)  When a fan complains about your product, don’t delete the post.  Let it be an open dialogue where you assure your fan that the problem is going to be addressed.

3)  Respond to questions, concerns, and even positive feedback immediately.  And by immediately, I mean within an hour!  If you don’t generate a response quickly enough, that may be a lost follower forever.

4)  If the issue requires tech support or help from a separate department within your company, respond within the hour to tell them that you are sorry for the frustration, the issue is being addressed and you will respond with an answer/solution within the next three hours.  (And follow up with that guarantee.)

It’s probably a good idea to have some simple responses to questions that tend to pop up regularly on your fan pages and Twitter feeds, but know that you can’t plan the day to day.  Just be confident in your brand and remember that these fans/followers trust your social media involvement as a part of your customer service initiatives.

What brands do you think utilize social media for customer service best?

Perhaps it’s not politically correct for the CEO of a digital marketing company to express his disgust with a strong new entry into the social media consciousness, and yet here I go.  I hate Foursquare.  OK, my kids tell me that “hate” is a really strong word, so let me rephrase – I strongly dislike Foursquare. And I don’t care who knows it.

Advocates of Foursquare say it’s the next big social media marketing platform.  They say that businesses small and large should try to attract members of Foursquare because it will help them promote their business online. Even the New York Times has picked up on the hub-bub, so it has officially entered the public lexicon.

Foursquare is basically a social media game, which requires players to “check in” at various locations they visit as they vie to become the Mayor of that location.  A dubious honor, this mayorship can sometimes lead to – are you ready for it? A free cup of coffee!  Coupons for dollars off a sandwich!  Maybe even a crown you can wear around town to let people know of your superior status.

So why do I hate Foursquare? Because its participants — many of whom reside in this very office and are people I trust and respect — continue to feel it necessary to share with me through their Twitter and Facebook streams exactly where they are at all times, and what they are buying/consuming/eating etc. Frankly, I do not care where you are.  I don’t care that you are bra shopping. And I don’t care that you just unlocked the super-sonic, gold-plated badge level like some Worlds of Warcraft fanboy.

And I certainly don’t care that you are the mayor of the Hillcrest Subway. Or the mayor of Bailey Gardiner for that matter.  What makes you think anyone actually does care, except for you and the owner of the business you are promoting by telling me where you are?

There are a lot of great online business models that already offer geolocation services and popularity ratings – and way better in my opinion. User generated content and public rating systems are not new, and there are great platforms like Yelp, Loopt, Chowhound, and even grand-daddies like TripAdvisor, that allow me to check people’s opinions about all sorts of things. But on my own time and according to my own set of search criteria.

Having people barge into my social media stream with updates about their current location is pretty much spam.  It’s uninvited information from people I actually like, making it really hard to just turn off their Facebook updates or unfollow them on Twitter.

So do us all a favor Foursquare junkies – disconnect your relentless updates from your social media streams so we don’t all have to witness your trips to Subway, Starbucks and Target. Then you can become the Mayor Of Wherever The Hell You Want, and I don’t need to know about it.

Because really, no one cares except for the brands you are helping by mentioning them.

If you turned on a television, radio, or computer this morning you probably noticed that Tiger Woods was making  his highly anticipated first public statement since, well, all chaos broke out in his personal life and his reputation was tarnished – majorly.  This very public first appearance was calculated, thought out, and had specific goals, but was Tiger successful?

His thorough apology to just about everyone was expected, but the task for him was to do more than just read an apology. He needed to start winning fans back. While, yes, his family is more important and he did talk about them, they weren’t who he was speaking to today and he doesn’t need a live CNN feed to reach them. Given the severity of his actions and the length of time that has elapsed since Thanksgiving, he wasn’t going to convince everyone that he is really, truly sorry and that he’s definitely on the road to recovery in 14 minutes. Very similar to regaining trust, today needed to be the start to a long road of recovery. In order for Tiger to successfully start winning people back he needed to:

- Not say anything anyone could question

- Show emotion that people could sympathize with

- Give enough information about the past so people can start forgetting about it

- Make concrete statements about the future

Was Tiger successful in beginning to regain some respectability? I think so. He touched on and apologized to every group of people that would care: fans, his foundation, children, etc. He spoke emotionally about his family and gave concrete examples of how this has impacted their lives. He took complete

responsibility for his actions and provided insight into why they happened. He also talked about the future and what he thinks will lead to change.

Was Tiger sincere? Is he really going to “regain his balance and be centered?” Only time will tell.

I was excited to watch the snowboarding in the Olympics last night.  Just before the first boarder took to the half pipe I watched him pull out his ipod, quickly pick a song, and slide it back into his Burton jacket.  I turned to my husband, “He’s listening to his ipod  while he competes in the Olympics.  I wonder what he’s listening to.”

But the attention last night was on Shaun White, the second boarder of the night.  He’s the biggest name in snowboarding and it was his packaged feature story that led into the evening’s competition.  Anyone who was making a point to watch the Olympic snowboarding had their eyes on Shaun White.  So when he pulled out his iphone just seconds after ending his run, I had to ask, “what could be so important right now that he would need to look at his phone!?”

So I wonder, was apple behind all of this?  If so, I applaud their creativity and I recognize that this is where advertising is going.  Product placement has been around since before Elliot brought Reeses Pieces to ET but what’s changing is that products no longer just have to show up, they have to influence the viewer.  When Louis Vito pulled out his ipod, I made the association that his ipod helped him perform.  He NEEDED his ipod.

A recent Adage article talks about product placement and how common it is becoming in our everyday TV, movie and gaming content.  While it used to be stealth, a Pepsi can in the background of the set or a pair of Nike shoes on the main character, it’s now become a more influential part of our content.  Rather than being built into the content, content is being built around it.  The article claims, “At some point, ads and shows might blur so much that the notion of a ‘commercial break’ becomes a silly, antiquated thing of the past.”  If you ask me, it will be a very long time before commercials cease to exist but without a doubt, product placement will prevail and in more creative and brilliant ways than we’ve ever seen in the past.

We are served advertising continuously in so many forms. But whether advertising gets our attention or not can depend on an undervalued element: white space. This is the areas between type and images in a magazine ad or web page, etc., that is blank.  And when it is used well, white space can automatically increase the design aesthetic.

White space provides a balance in the design, a place for the eyes to rest, and accentuates the product and messaging in the layout.

This VW campaign was launched in 1959 by ad agency Doyle Dane Bernbach and uses white space brilliantly. Some advertisers want to fill every square inch of purchased space with type and graphics because they have the inaccurate idea they are getting the most bang for their buck. Trying to wedge too much content into a layout can lead to advertising that gets little or no attention, basically a waste of ad dollars, since building brand awareness and moving people to buy products is the goal in advertising.

We’ve seen that it takes creativity and courage to say yes to white space but that it can pay off. Sometimes less is more.